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Return Policy


RETURN POLICY

RETURNS / EXCHANGE POLICY

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

RETURN OF MERCHANDISE PURCHASED ONLINE

For a full refund send your merchandise back to us at:

Crush & Brew Returns Department
89 1st Avenue SW
Carmel, IN 46032 USA

IMPORTANT RETURN INFORMATION

  • We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
  • If you choose to use your own carrier you will be responsible for return shipping costs.

EXCHANGE OF MERCHANDISE PURCHASED ONLINE

We exchange any merchandise in resalable condition with a copy of your original invoice. You have three options to exchange your merchandise:

List the items you want to exchange on your invoice and send the items back to:

Crush & Brew Returns Department
89 1st Avenue SW
Carmel, IN 46032 USA

You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

QUALITY OF YOUR MERCHANDISE

If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at crushandbrew@crushandbrew.com, or call us at 317-753-1208.

RETURN / EXCHANGE TIME FRAME

Upon receipt of your return, allow up to 2 weeks for the credit to appear on your payment card statement.